Enter and Process Customer Credit Card or ACH Refunds
If a customer has paid for a sale by credit card or ACH, then returned the item or canceled the order after you have authorized and processed their payment, you may have to issue a refund to the customer.
VISA, MasterCard, and American Express rules require that you credit their credit card account for the amount of the sale; you cannot issue a refund by cash or check. This requires you to authorize and process a refund or void transaction with your merchant account service provider.
To process a credit
card refund in Sage 50
- Go to Tasks > Receive Money.
- Click List > open the receipt you want to refund.
- Click the Approved - Issue Refund link. The receipt will show the negative amount to refund to the customer's credit card or bank account.
- Click Process.
- Click Submit on the Sage 50 Payment Solutions window.
- You can print the refund receipt for the customer to sign. Click OK on the Credit - Approved window.
- Save the receipt.
Note: Sage 50 retains the original receipt and creates a refund receipt showing the amount returned to the customer's credit card or bank account. The original receipt shows a status of Approved - Refund Issued. The refund receipt shows a status of Approved - Refund Receipt. Tell me more
What do you want to do next?
- Learn more about credit card payment statuses
- Learn about Sage Payment Solutions
- Apply for an online merchant account
- Set up an expense account for merchant discount fees
- Enter and process customer credit card payments
- Process credit card payments using a card reader
- Enter and process customer ACH payments
- Enter merchant discount fees in Sage 50
- Look up the current payment status of a sales invoice
- Perform other accounts receivable tasks
- Read the Accept Credit Card Payments overview