Apply a Customer Refund to a Credit Memo

When you issue a customer refund, you must apply that refund to the original credit memo to clear both transactions from the ledger. Do the following:

From the Tasks menu select Receive Money.
Enter or select the customer ID.
Both the credit memo and refund check appear in the line-item list of the Apply to Invoices tab.
Select the Pay check box for both transactions.
Enter a reference number for the receipt in the Check/Reference No. field, and select Save. This will clear both the credit memo and refund check from the Customer Ledger.

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