Void Existing Credit Memo (Window)

How Do I...

You can void a customer credit memo if the memo is related to an existing invoice (that is, if it was entered in the Credit Memos window. If it was applied instead to a receipt (that is, if it was entered in the Receive Money task window), you will first have to delete the receipt before you can void the related credit memo.

To void a selected credit memo in the Credit Memos window, click the Void button in the toolbar.

Then the Void Existing Invoice window appears. At The following credit memo will be voided as of, Sage 50 offers the system date as the default void date. Accept this date, or enter a new one. Then, to void the credit memo, click OK.

When you void a credit memo, Sage 50 does the following:

creates a new voided credit memo based on the original entry and makes a reverse entry to your general ledger, thus cancelling the original memo (debiting sales and crediting accounts receivable)
creates a zero-dollar receipt to pay off both the original and the voided credit memo so that neither shows up as an aged receivable

Note: In cases where maintaining an audit trail is not important, you can choose to delete rather than void a credit memo. When should I delete instead of voiding a credit memo?

Void Existing Credit Memo (Window)

When you void a credit memo, Sage 50 does the following:

What do you want to do next?