Use the Credit Memos window to enter credit memos for customer returns and credits; you can apply credit memos to any existing customer invoices. All entries made on this window are posted to General Ledger, customer records, and possibly inventory and job records. You have the choice of applying transactions to Jobs through the distribution list box.
The Credit Memos window allows you to enter as many as 500 return or credit line items per memo.
Entering a customer credit memo
Printing or previewing credit memos
Sage 50 will print "duplicate" on the credit memo if a Credit Number has already been assigned to the memo, either because it was printed before or because the Credit Number field on the Credit Memos window was filled in prior to printing. On the Credit memos window
You can use the Track It panel to update the tracking status of a credit memo (pending, approved, etc.), including assigning it to a specific user or all users that have a specific role in your company.