Most users log into the Sage 50 company using the same default data path. However, if a user has logged into the Sage 50 company using a different data path, the other users will not see this user in this list and this user will not see the other users in this list. It is important that all users log into the company using the same data path in order for all of the logged in users to appear in this list.
Users have different data paths if their data paths point to different servers. For example, let's say most users have a default data path to Sage 50 on server A. If a user who has a default data path to Sage 50 on server B browses to a Sage 50 company on server A, this user will not be able to see the users with the default data path to server A and those users will not be able to see the user with the default data path to server B even though they are all logged into the same company.