Available in Sage 50 Premium Accounting and higher.
There are four billing statuses.
Billable: This ticket is available to include on customer invoices.
Non-Billable: This ticket will not be available to apply to customer invoices. This status is automatically applied if this is an administrative ticket.
Hold: This ticket will not be available to apply to customer invoices until the ticket's status is changed to billable.
No Charge: This ticket will be forced to a zero billing amount. This ticket will be available to apply to customer invoices.