Below are suggestions for situations that you may encounter when using Write Letters.
The following information provides you with a list of potential situations, error messages, and so on, that you may encounter in the letter process. The information also includes a description of possible steps to take.
The email application you are using won't accept the email format you have set up in Write Letters. You must use the Plain Text Mail email setting to send your letters by email.
Follow these steps to allow Write Letters to use your email application:
If using the Plain Text option doesn't work, test your email application from Word by creating a single form letter in Word and from the Word File menu, select Send To, and then select Mail Recipient. Enter an email address in the To field, and select Send a Copy. If the Email sends, your application is working properly.
You receive a security warning for each email address you are sending your letter to and you have to confirm each message. This warning appears as a result of security settings on the Microsoft Exchange Server, which only the server's administrator can change.
This is an issue with Microsoft Office 2000 only, and occurs if the Word macro security settings are set to High. To resolve this problem, from the Word tools menu, select Macro and then Security. Set the macro security to Medium. Try creating your letter template or letters again.
Check to see if your email application is functioning and if it is, set the email application as the default email program. You need to have a default email program set up before you can send your letter by email.
Click the Add-Ins tab to see the Sage 50 Letter Template toolbar when you are using Word 2007 or Word 2010.